Shipping policy

Production time. Every Sophestia piece is made-to-order in small batches. Standard production takes 5–7 business days from the time payment is confirmed.

Digital proof. We email a digital proof of your personalized design for your approval within 1–2 business days of your order. Production begins once you approve your proof, so please reply promptly to keep your timeline on track.

Rush production. If you need your piece sooner than the standard timeline allows, rush production may be available for an additional fee. Contact us at hello@sophestia.com before placing your order with your ceremony or event date so we can confirm feasibility and provide a rush quote.

Wedding and event dates. Because every piece is made to order and shipped worldwide, we strongly recommend placing your order at least 3–4 weeks before your ceremony or event date to allow time for proof approval, production, and international shipping. If your event is sooner, contact us before ordering and we will do our best to accommodate.

Shipping methods and timelines. Once production is complete, your order is dispatched with tracked shipping included on every order. All orders ship from our studio in Türkiye via tracked priority service. The delivery estimates below are measured from the dispatch date:
- United States & Canada: 7–14 business days after dispatch.
- United Kingdom & European Union: 5–12 business days after dispatch.
- Australia, New Zealand & rest of world: 10–20 business days after dispatch.

Shipping rates are calculated at checkout based on destination and the service you select.

Tracking. A tracking number is emailed to you as soon as your order is dispatched. If you have not received tracking information within 10 business days of placing your order, please contact us at hello@sophestia.com.

Customs duties and import taxes. All orders ship internationally from Türkiye. Your order may be subject to customs duties, import taxes, or other charges levied by the destination country. These fees are not included in the price or shipping cost at checkout and are the recipient's responsibility. Many countries apply such charges only above a duty-free threshold for low-value goods, but thresholds and rules vary by destination. Sophestia is not responsible for delays caused by customs processing.

Address accuracy. Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, the customer is responsible for re-shipping costs.

Lost or stolen packages. Once we transfer your package to the carrier, title and risk of loss pass to you. If your package is marked as delivered but you have not received it, we recommend: (1) check with neighbors and other household members; (2) look for a delivery notice from the carrier; (3) contact the carrier directly with your tracking number to open a claim. If the carrier confirms the package is lost in transit, contact us at hello@sophestia.com and we will work with you to file a claim and arrange a remake or refund.

Delays beyond our control. We are not liable for shipping delays caused by carrier issues, customs processing, weather events, holiday volume, or other circumstances outside our control. All delivery timelines provided are estimates only and are not guaranteed.

Contact: hello@sophestia.com