Refund policy

Returns. We accept returns on all Sophestia items: wallpaper, wall murals, samples and ceremony pieces, including personalized pieces. To start a return, email hello@sophestia.com with your order number within 1 day of delivery. We will reply with return instructions and the address to send the item to.

Condition. Returned items must be unused and in their original packaging. Wallpaper panels and samples must be uncut and not applied to a wall. Ceremony pieces must be unused.

Return shipping. For returns that are not due to a defect or an error on our part, return shipping is paid by the customer. We recommend using a tracked service.

Refunds. Once we receive and check the returned item, we refund the full item price to your original payment method within 5–10 business days. The original shipping charge is not refunded. Your bank or card issuer may take additional time to post the funds.

Cancellations and changes. You may cancel or change your order within 24 hours of placing it, as long as production has not yet started. Email hello@sophestia.com with your order number as soon as possible. Once production has begun, orders cannot be cancelled or changed; the return terms above still apply after delivery.

Damaged, defective or incorrect items. We stand fully behind our craftsmanship. If your order arrives damaged or defective, or if we made an error so that the item does not match the details you approved at checkout, contact us at hello@sophestia.com within 7 days of delivery with your order number and clear photos of the issue. Once confirmed, we will remake the item or issue a full refund at no cost to you. You generally will not need to ship the item back; if a return is required, it is free of charge.

Personalization errors. If the personalization differs from what you submitted at checkout, it qualifies for a free remake or refund. If the order was produced exactly as you submitted it but the details you provided were incorrect (for example, a misspelled name or wrong date), it is not eligible for a free remake, though we are happy to offer a discounted remake. It can also be returned under the return terms above.

Lost in transit. If a tracked package is confirmed lost by the carrier, please see our Shipping Policy. We will work with you to file a claim and arrange a remake or refund.

Questions: hello@sophestia.com